Last week, we identified an issue in our system that led to delays in webhook event processing and manual sync triggers. A backlog of messages accumulated in our processing queue, causing high resource utilization and degraded performance.
Root Cause
The issue was traced to a bug in our pagination logic when processing data. This caused an unexpected loop, leading to repeated processing attempts and message buildup in our queue.
Resolution
We implemented a series of fixes, including:
Correcting the pagination logic to prevent looping
Optimizing message processing and error handling
Enhancing system monitoring to detect similar issues earlier
Impact
During the incident, some customers experienced delays in receiving webhook events and manually triggering syncs. We have since resolved the issue and taken steps to prevent recurrence.
Next Steps
We are implementing additional monitoring and safeguards to improve system resilience and ensure seamless webhook processing. We appreciate your patience and remain committed to maintaining a reliable experience.